Exchanges, Returns, Refunds and Cancellations
Refund policy: To seek a refund for any of your purchases, you have ten days starting from the date of delivery.
- If you would like to request a refund, contact support@teeveda.com with the details of your order and return.
- After the product being delivered to our Mumbai warehouse, all refunds will be transferred to your Teeveda Credit account or to the original payment mode within 5-7 business days.
- Refunds for products are only available in instances of merchandise damage.
- Please be informed that in some cases shipping charges paid are not refundable.
- To the extent permitted by Teeveda Merchandise's exchange policy, all products purchased from teeveda.com may be exchanged.
- Customers have 7 days after their purchase is delivered to exchange their product.
- All returns must be complete with all original tags and packing and be in new condition.
- Send us an E-mail at support@teeveda.com with the specifics of your purchase and exchange to set up an exchange.
- Our staff will arrange for a reverse pickup once we have the necessary information.
- The reverse pick up option is available for a select few PIN numbers.
- The money will be returned as Teeveda Credit if the desired product is not available at the time the exchange is being made.
- You can only exchange products that are in the same price range.
- For your payment to be refunded, cancellations of orders must be submitted in writing to our customer care department at support@teeveda.com. Within 48 hours of cancellation, the refund will be initiated.
- We would not be able to cancel an order if it had already been shipped. However, you are free to reject the delivery and keep us informed. If the package has been delivered, you can still exchange the product for something else.
- Please be advised that if you cancel your order after it has been shipped, the shipping costs will not be refunded.
Please send an E-mail to support@teeveda.com if you would like to make any changes or edits to your purchase. Our customer service personnel will offer you specialised options whenever possible.
For more details please see our Return & Cancellation Section here.
